FAQ

Frequently Asked Questions

🧼 Product Questions

Q: Are your products all-natural / “clean”?
A: We strive to use naturally derived ingredients and essential oils where possible. However, some formulas may include gentle, plant-based preservatives, or other necessary components for safety, stability, or performance. Always check each product’s ingredient list before purchasing.

Q: Do your products contain allergens (e.g. nuts, gluten, etc.)?
A: Yes — some ingredients may be common allergens. We list full ingredients on each product page. If you have concerns or need more detail, you can contact us directly and we’ll do our best to clarify.

Q: How do you scent your products? Are synthetic fragrances used?
A: We primarily use pure essential oils and natural botanicals for fragrance. We avoid synthetic perfumes whenever possible, but in rare cases a mild, safe, cosmetic-grade, paraben and phthalate free fragrance oil may be included for stability or scent balance. We always disclose this in the ingredients.

Q: Will products look or smell different batch to batch?
A: Yes. Because our items are handcrafted in small batches using natural ingredients, you may notice slight variation in color, scent intensity, or texture. These do not affect performance.

📦 Orders, Shipping & Pickup

Q: Do you offer local pickup or delivery?
A: We offer pick up. You can choose a “pickup” option at checkout and collect your order at our designated location during business hours. 

Q: How long does shipping take?
A: We typically process and ship orders within 1–3 business days. Then transit time depends on your location and the carrier. We’ll provide tracking so you can follow along.

Q: What if my order is lost or damaged in transit?
A: Please email us (or submit via contact form) within 7 days of delivery with your order number, photos of the damage (if any), and details. We’ll work to either replace the item or provide a resolution.

Q: Can I change or cancel my order once placed?
A: Because we begin processing orders quickly, we may not always be able to change or cancel. Please reach out as soon as possible with your request, we’ll let you know whether we can accommodate it.

đź’µ Pricing, Returns & Refunds

Q: What is your return / refund policy?
A: Because each Lumiar & Co. product is handcrafted and designed for single use, we’re unable to accept returns. We kindly ask that you inspect your order upon arrival. If your items are damaged, defective, or incorrect, please contact us right away through our Contact Page or email, we’ll review the situation and do our best to make it right.

Q: What if I’m not happy with my purchase?
A: We aim for your satisfaction. If the product isn’t working for you, reach out, we’ll see how we can make it right, whether via exchange, store credit, or refund (subject to eligibility).

đź’¬ Misc / Company Info

Q: Do you test on animals?
A: Never. We are cruelty-free and do not test on animals.

Q: Are your products sustainable or eco-friendly?
A: Yes — wherever possible, we use recyclable or compostable packaging, source responsibly, and minimize waste. Our formulations aim to be gentle on you and the planet.

Q: How should I store my products?
A: Store in a cool, dry place out of direct sunlight. Some items (like natural butters or oils) may soften in heat — a quick chill restores consistency.

Q: How do I contact you with further questions?
A: You can email us at info@shoplumiar.com, use our contact form, or message us via social media. We’re happy to help!